Zadarma is an international group of companies operating in the telecommunications segment since 2006. The Zadarma service includes tens of thousands of active users in 160 countries, interaction with the world's largest telecom operators, a global showcase of virtual phone numbers and a multi-level system of round-the-clock customer support. The company offers a range of high-quality services in the segment of cloud telephony for corporate clients and individuals.
IP telephony from Zadarma is an Internet-based telephone network. In this network, your calls do not depend on city or mobile phone networks, you can call from any device connected to the Internet, no matter what city and country you are in.
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1
Connecting IP telephony from Zadarma
Register on the official website of Zadarma. To register on the official website of Zadarma, follow this link.
To connect Zadarma, you need to get an api key and a secret key. To do this, open the "Settings" tab in your personal account and select the "Integrations and API" section.
Go through all the items presented, creating a convenient PBX for you and save it. After creating your PBX in the same "Settings" tab, go to the "Keys and API" tab. Click on the "Get keys" button.
A link to get the keys will be sent to your email. Follow the link from the email and copy the keys.
2
Integration with AXL
Then return to the AXL platform. Go to the "Settings" section, the "Calls" tab. Here you connect IP telephony to make calls inside your account on the AXL platform. Click the "Add Integration" button.
In the window that opens, fill in the fields:
Integration type. Choose the type of integration: Zadarma.
Key. Enter the api key that you copied on the Zadarma website.
Secret key. Enter the secret key that you copied on the Zadarma website.
After filling out the form, click the "Add" button. Now you have "Zadarma" in the list of integrations.
In the Call Analytics section, you can view detailed reports and the history of calls made. Call analytics is necessary to obtain valuable data such as the volume of calls, their duration, employee sales figures and conversion rate. These metrics help to improve the quality of customer service and optimize business processes in the company.
Read more in the article "Call Analytics".