On the AXL platform, you can make outgoing calls to your clients as well as receive incoming calls. Calls are made using integrated IP telephony. In this section, you can configure calls within your account, add phone numbers and employees who will receive incoming calls, and record outgoing calls. You can also monitor your balance and make payments for telephony services.
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Connecting Calls
Go to the "Settings" section, then to the "Call Settings" tab. Here, you can connect IP telephony for making calls within your account on the AXL platform.
To connect calls, click the "Add Integration" button. Next, you will need to register and complete verification. After that, you can top up your balance and connect phone numbers.
Once the IP telephony integration is connected, it will appear on the panel. Select the necessary tab to access its settings.
Common settings
In this section, you configure call recording. Check the boxes in the following fields:
- Active. Set the activity status for calls.
Keep call records on the platform. Check the box if you want to record calls between your administrators and clients. In order for the recording to be saved, you must enable this setting in your account.
On the right side of the section, you have the following actions available:
- "Synchronize" button. Click to synchronize this call integration.
"Edit" button. Click to make changes to the integration settings.
"Delete" button. Click to delete the account.
State of an account
In this section, you can see the current account balance.
Internal Numbers
Add internal numbers for account employees. Internal numbers provide staff with a convenient way to communicate and interact, promoting a more efficient learning and collaboration process.
Next to each administrator, there are buttons to edit and delete. You can make changes to an administrator's data at any time, or remove an employee from the account.
To add an internal number, click the "Add" button.
In the opened window, fill in the fields:
Related admin. Choose the responsible administrator from the list.
Related internal number. Select the associated internal number from the suggested list.
Name. Enter a name for the internal number.
Click the "Create" button.
In the Call Analytics section, you can view detailed reports and the history of calls made. Call analytics is necessary to obtain valuable data such as the volume of calls, their duration, employee sales figures and conversion rate. These metrics help to improve the quality of customer service and optimize business processes in the company.
Read more in the article "Call Analytics".
