AXL Knowledge Base

Chat with Website Visitors

~1 min read Section: Quick Start

The website chat adds a chat button to your pages. Visitors write to you, and you answer from AXL.

Set Up the Chat

Open Communications → Website Chat. Set the title and colors; the Preview on the right updates as you type and shows the chat's screens: Home, Offline, Form and others.

Website chat channel Northstar Academy with AXL sites: 0, Embed on Site, the General Settings and Appearance fields and the chat preview.

Put It on Your Sites

  1. Click Embed on Site.
  2. Under AXL Sites, choose the websites built in AXL; the chat is on there with nothing else to set up.
  3. For a website outside AXL, copy the code and paste it into the <head> of that site's HTML. Add Allowed Sites if the chat should open only on certain addresses.
  4. Click Save.
Embed Chat dialog with the AXL Sites selector, the embed code with Copy, Allowed Sites with Add Site, Cancel and Save.

Answer Visitors

New messages appear in Communications → Chat and under the chat icon in the top bar, together with conversations from your other channels. See "Chat". To connect messengers such as WhatsApp, Telegram or Instagram, see "Chat Channels".

Full-size Chat with the conversation list, an open conversation with Olivia Bennett, and her profile panel.

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