Telephony
Telephony
What AXL Telephony is for, how to turn it on, what each tab does and in which order to set it up.
ReadPhone Numbers
Connect a phone number, choose between local and toll-free, set up recording, outgoing calls and the team that works the number, and check rates.
ReadIncoming Calls
Choose what happens when someone calls your number: ring the team, forward to a phone, or let an AI voice agent answer, with hold and fallbacks.
ReadCalls in the Browser
Make and take calls in AXL: the phone window, caller ID, a second call on hold, call outcomes and notes, sound settings and your own call list.
ReadAI Voice Agents
Create a voice agent that answers calls to your numbers and calls your contacts: greeting, instructions, voice, meetings, forms, selling and testing.
ReadCall Campaigns
Let an AI voice agent call a list of contacts: who to call, the script, calling hours, retries, outcomes, selling on the call and launching.
ReadSMS and SMS Registration
Turn on texting for your numbers: why carriers require registration, what it costs, how long it takes, and who on the team can text.
ReadCall Settings
Limit the countries your account can call and set up the call outcomes your team and the AI use after each call.
ReadCall Analytics
Track team call performance on the Analytics tab and review every call on the History tab in Communications → Telephony.
ReadAI Calls
Use AI Calls to have a voice AI agent call your contacts from an automation, qualify leads, and save the results to the contact record.
ReadConnecting IP Telephony from Zadarma
Connect your Zadarma IP telephony to AXL: get your API key and secret key from Zadarma, then add the integration under Telephony.
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